mikatuned

No, it's okay!! I am very glad I can help (after all i am the czech representative, huh ) ... so... yes, you understood precisely! It's either you send the ticket to the adress he stated in the mail with a letter (in which you should probably explain that those are the tickets you are returning) and write the number of your account, so that they can send you the money... or you just stop by at their office, which is "Politických vězňů 15" .. (in other words here