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Mr Graciosa

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Posts posted by Mr Graciosa

  1. On 4/6/2022 at 2:44 PM, dcdeb said:

    GETTING A REFUND:

     

    A number of people have said they were having a hard time figuring out how to get a refund on their Kings Theatre tickets purchased through Ticketmaster. I admit, they don't make it easy! But here's what I figured out -- I took these screenshots on my phone, so it might be slightly different on a PC. But I think they should help.

     

    1. Find the "Request Refund" Link in the email you get from Ticketmaster Support:

    IMG_8959.jpg

     

     

     

    2. That will take you to your account. Click on "View Event Details."

    IMG_8960.jpg

     

     

    3. Find the Contact Us button -- you have to really look for it, it's not always obvious.

     

     

    IMG_8961.jpg

     

    4. You should get a fan support page. Click on "Email Us".

    IMG_8962.jpg

     

     

    5. That should take you to a form letter that has drop-down menus. Find "Select a Subject" and select Request a Refund or Credit.

     

     

    IMG_8963.jpg                                      IMG_8964.jpg

     

    6. Continue to fill out the form according to your situation.

     

    IMG_8965.jpg                                     IMG_8966.PNG

     

     

    7. There's a space to leave a message -- I just said I wanted a refund for my Mika tickets. I submitted the form.

     

    A short time later I received a confirmation of the request, then later I received an email from Ticketmaster saying my request was being processed and the funds would be applied automatically to my credit card used for the purchase. It may take up to 30 days.

     

    That's it!

     

    Hope this helps. Remember this is just if you purchased through Ticketmaster, which I assume most of us did. But if you purchased some other way, the process will be different and you should probably contact either Kings Theatre or who you purchased from.

     

     

     

     

    Thank you Deb, it helped a lot. 

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