pinkish

Check out this great article (I read it with Google Translate): https://www.linkedin.com/pulse/unaltra-storia-aziendale-allitaliana-vincenzo-celentano

I'm still waiting to hear from TicketOne, I've sent emails and filled the voucher form, then the new form 2 times... nothing so far 😐

On 9/8/2020 at 8:42 PM, sara09 said:

 

I hope it was clear enough! If you have any questions about this, please tell me. I'll do my best to answer! 

 

Thank you very much for this. It's the best explanation I've read. None of the ticket sites offer this simple explanation!

On 9/6/2020 at 11:41 PM, sara09 said:

since the DPM says that everyone has to be refunded

Can you please tell us more about it? Or give us a link?

The laws changed a few times and I don't know what the current law is in Italy.

Thanks!

On 9/4/2020 at 1:48 PM, giraffeandy said:

The customer has to send his request till the end of July (even though the event should have been in August) but they can't keep the 30 days term they've promised... 

Isn't this how it always is? The customer always gets the short end of the stick!

On topic: I haven't heard anything either, but it's been less than a month for me. I've read about people trying to call their hotline and lost a lot of money waiting on the line. No one answers their €1/minute hotline, so don't call.

21 minutes ago, giraffeandy said:

 

Nothing has happened yet but it's been "only" two weeks since I filled out the form so I'm still waiting for the money. 

Yes, "only 2 weeks" Please write back when it happens, I will write, too. I just hope we get the money and not some voucher that would be converted to money in 18 months - April 2022!

On 7/28/2020 at 8:03 PM, giraffeandy said:

I got the answer from the European Consumer Centres Network and they confirmed that according to the article 183, paragraph 11, Law 17 July 2020, n.77, I should receive my money back if the concert is cancelled (without a new date) and I should fill the form on the website. So I did it even though it's very unclear what they mean by the refund now because a "reimbursement" still could be a voucher I guess... Well, let's see what happens. 

Hey @giraffeandy, please tell me what happened with your request. I posted my request today and it says it will take up to 30 days to process it.

I am wondering if any of you guys got your money back from TicketOne.it.

Thanks!