Amelien

hello, yesterday, i start a dispute on paypal and i had this answer today : —————- Dear Amelien, We inform you that it is now possible to request a refund for your event within 30 September, 2022, as the deadline has been extended. We kindly ask to send your refund through this online form in order to process correctly your refund. Once you have compiled and sent such form, we will receive an official and regular refund request, which will be handled in due time by our Customer Care team. However, you will also have to withdraw your pending PayPal dispute to allow us to take into consideration and process any possible refund requests. We look forward to hearing from you and we remain at your disposal for any further questions. Kind regards, Ticketmaster Staff ——————- si good news, we have a little bit more Time to ask thé refund. I will do it today

hello, Thank you very much for your help. I just followed your advice and send them another e-mail. I will let you know. Amélien

Hello, i am very disappointed about this évent. I booked 2 tickets for my wife birthday. And It was cancelled at the last minute ( i allready booked the plain ticket for Florence). And they gave us only 1 week to be refund with ticket master. ‘unfortunatly i Didn’t manage to ask the refund on time. I did not understood that it was until the 7 (i think started the 7) and Was thinking to have more time to do it. When i checked this weekend to ask it , i realize it was too late So what will happened for me ? I lost my 180€ ? i just wrote an e-mail to ticketmaster and this is the answer : ———————— Dear Amelien, Thank you for your email. We are sorry to inform you that the deadline to request a refund for your event was set on 7 September 2022, as explained on our website here: MIKA: THE MAGIC PIANO TOUR suspended to future dates, show in Verona on September 19 2022 confirmed. We also inform you that our email communication was sent correctly to your email amelien.retourne@hotmail.fr on 31 August 2022 and was opened on 31 August, 3 and 10 September 2022. Ticketmaster acts as intermediate between the event organizer, in this case FRIENDS & PARTNERS S.P.A., and customers using our website to purchase tickets. Our role is to support the event organizer in selling the tickets, and manage customers queries. For this reason, we are not the ones authorising refunds, whether in cash or voucher. The event organizer communicates the guidelines to us, and we are required to pass them on to customers. We are thus going to ask the event organizer if it is possible to accept your refund request on your behalf and we will let you know their reply as soon as we receive any updates. Thank you for your understanding. Kind regards, Ticketmaster Staff —————— do you think this event management is professional ? I am so disappointed