I have PM'd with solutions and questions in order to sort this all out.
Can't express how terrible I feel, though I am perplexed as to what has happened. Sounds like it had a bad time in transit or something.
If anyone else has any concerns please let me know... I want everyone to be 100% happy.
Also I am just about to make urgent changes to the site to ensure it is 100% clear that these are 25mm / 1 inch button badges. It does currently state that under the "add to basket" button... but I do note that it only says that when looking at the details page and not the small thumbnails page...
... goes off to fix feeling terrible
Sunny